Community Score Card

on NAWEC's Water Service Delivery in Greater Banjul Area

AFFORDABILITY OF SERVICE

Affordability of Nawec’s water service is used as criteria to assess the monthly payment for water service against household head’s monthly income. To help archive the objective of the study, the study used two indicators (i.e. monthly water payment and monthly income). According to the respondents received, water services provided by NAWEC are not affordable. Respondents’ complained that water service bills are not the real reflection of the actual water usage.

The chart shows the average monthly income against average monthly water payment under the locations. The figure shows Bakau has an average monthly income of 19,000 GMD with an average month water payment bill of 602 GMD, and Bakoteh shows an average monthly income of 7,730 GMD, while Banjul, Ebo-Town, Faji-Kunda, and London Corner has 13,000, 8,000, 11,000, and 11,750 GMD respectively as an average monthly income household heads. In the same vein, the said households’ (Banjul, Ebo-Town, Faji-Kunda, and London Corner) has 293.77, 932.4, 495.1, and 1,305.6 GMD of monthly water payment bills, respectively.

CONDITION OF SERVICE

The chart shows the Conditions of NAWEC’s water services indicating the number of times NAWEC inspected meters as well as the number of water connections there is in the households under this survey.

It shows the number of times NAWEC inspected meters in last 12 months and the number of water connections i.e. total number of functioning water connection in a household. All water connections in this study are considered functional and fully operational.

The chart shows an average of 10 times of number of NAWEC inspections for Banjul while Faji-kunda and Bakoteh indicated an average 5 times of inspection by NAWEC on their meters over the course of 12 months. London Corner, Bakoteh and Bakau reported an average of 9 and 3 times of inspections by NAWEC in 12 months respectively. On the order hand, the number of water connections in Banjul, Bakau, Bakoteh, Ebo-Town and Faji-kunda as shown in figure 2 depicts the average number of functioning water connections that receives water services by NAWEC. Bakau receives the highest number of connections at 4 while Bakoteh, Ebo-Town, Faji-kunda and London Corner all receives an average of 2 connections each with Banjul, second, receiving an average of 3 number of connections.

USER SATISFACTION

The chart shows an illustration of NAWEC service User’s Satisfaction showing average customer satisfaction of the services provided by NAWEC. From a scale of 0 to 5 (0 is not satisfied at all to 5 is fully satisfied), respondents were asked to rate based on their experience with NAWEC, their level of satisfaction of services they receive from NAWEC.

Respondents from Banjul and Ebo-Town rated their satisfaction of NAWEC’s water services at 4 while Bakoteh, Faji-kunda and London Corner rated them at 3 under User Satisfaction and Bakau which is the lowest rated NAWEC at 1with majority of respondents indicating that, they no longer use NAWEC’s water services as a result of shortages of water supply. Most of the Bakau residents use an extended borehole for their water needs, boycotting the services of NAWEC.

CONTINUITY, COVERAGE, QUALITY, AND QUANTITY

Water service criteria was used to assess the continuity, coverage, quality, and quantity of water service provided by NAWEC from respondents from; Bakau, Bakoteh, Banjul, Ebo-Town, Fajikunda, and London Corner. The indicators used to measure quality are; Smell, color, taste, and zero signifying normal (good) water quality. Continuity and coverage are measure in hourly basis and quantity is measured in litres (1 bucket equals to 18 litres).

The graph shows that, water quality is normal in Bakau, Bakoteh, Ebo-Town, Fajikunda, and London Corner, and the water quality in Banjul is smelly mostly when there is an ongoing maintenance in Banjul. Water continuity in Bakau and Bakoteh shows 9 hours per day on average representing the lowest, Banjul shows an average water supply of 20 hours day per day, Fajikunda had 14 hours, London Corner had 17 hours per day, and Ebo-Town present the highest amount of water continuity of 24 hours per day. Water quantity in Bakoteh represents the lowest in terms of water supply in litres (average of 116 litres per day), and London Corner represents the highest quantity of water supply of 296 litres.

Therefore, the continuity and quantity of water supply are not very encouraging looking at the differences in the amount of litres and hours per day.